A web based help desk utility, created to deliver outstanding customer service to your clients
Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use.
Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.
How does Help Desk work?
Customer submits an issue (ticket) to Jitbit Help Desk web-application. Help desk technicians, responsible for the issue category (for example, email-engineer for email issues, or webmaster for website issues etc) get notified of a new issue, and take it (or are assigned by the administrator).
Jitbit HelpDesk includes an integrated discussion forum for every issue where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.
Requirements:
• –For inbound emails to work you need the "SocketPermission" for the helpdesk software application, and this may be disabled on some shared hostings
• MS SQL Server 2005 and higher
• Web Browser
Operating system:Windows 2K / XP / Vista / 7 / 2003 / 2008
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